FAQs

WHAT IS YOUR EXCHANGE/RETURN POLICY?

We offer a 30 day money back guarantee!  Your satisfaction is absolutely important to us!  Please see our full return policy for more information.

 

HOW MUCH DOES SHIPPING COST?

Shipping is free!  Please see our full shipping policy for more information.

 

HOW DO I KNOW WHAT SIZE TO GET?

To assure the best fit with any of our products, please review the size charts page or the size chart section on the product's page and then compare your own measurements to those given for the product.

 

WHEN WILL I RECEIVE MY ORDER?

Please see our full shipping policy for details.

 

I NEVER RECEIVED MY ORDER. WHAT DO I DO?

Please send us an email via our contact page.

 

I RECEIVED THE WRONG/DEFECTIVE/DAMAGED ORDER. WHAT DO I DO?

We are sorry! We will send a replacement! Please email us via our contact page within 30 days of delivery.  To expedite the processing, include a photo of the wrong order you received or the defect/damage.

Please see our full return policy for more information.

 

HOW DO I MAKE CHANGES TO AN ORDER I’VE ALREADY PLACED?

We are happy to help! Simply send us an email via our contact page, and we will certainly do what we can to adjust your order for you.  Please know that we make every order custom for you. For this reason, once we have begun to fulfill your order unfortunately we cannot make changes to the order.  If this is the case, please refer to our return policy for details.

 

HOW DO I CANCEL MY ORDER?

Cancellation requests may be sent via our contact page.  Please know that we make every order custom for you. For this reason, once we have begun to fulfill your order unfortunately we cannot cancel the order.  If this is the case, please refer to our return policy for details.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payment by all major credit cards, Apple Pay, PayPal, or Google Pay.

Please know, credit cards are charged in full as soon as the order is placed. Credit card authorization and verification must be obtained before orders can be fulfilled.

 

DO YOU HAVE A PHONE NUMBER?

The best way to get in touch with us is through our contact page.  All emails are typically responded to within one business day. Thank you for your understanding.

 

I SENT A MESSAGE VIA THE CONTACT PAGE, WHY HAVEN’T I RECEIVED A REPLY?

We find the 2 most common reasons customers may not have received a reply are:

• Our email has been sent to your spam/junk mail folder. Please check your spam/junk mail folder as well as your inbox.
• There was a typo in the email address when the contact form was filled out

If you are not able to locate an email from us within 2 business days, please submit your inquiry again via our contact page.